At Glow & Grace, we carefully check and pack every order before dispatch to ensure you receive your products in the best possible condition.

Returns

We accept returns only in the following situations:

• You received a wrong product.

• The product arrived damaged or leaked.

• The product is defective or has a genuine quality issue.

Please contact us within 3 days of receiving your order if there is an issue.

To request a return, please provide:

• Your order number

• A clear description of the issue

• Clear photos/videos of the product and packaging

Change of Mind

Change-of-mind returns or refunds are not accepted.

Once an order has been confirmed and dispatched, it cannot be returned or refunded simply because you changed your mind, ordered the wrong item, or no longer want the product.

Opened or Used Products

For hygiene and safety reasons, opened, used, or tampered products are not eligible for return or refund, unless the product was received damaged or defective.

Refunds

If your return is approved, we will review the issue and inform you about the applicable refund or replacement.

Refunds, where applicable, will be processed after the returned product has been received and inspected.

Order Cancellation

Order cancellation requests should be made before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible.

Contact Us

For any return or refund request, please contact us with your order number and relevant photos/videos.

Glow & Grace
Care. Style. Confidence.